Shipping policy

Processing Time Once your order is placed, please allow 1–3 business days for processing and handling before your order is dispatched.

Shipping Destinations We ship worldwide! We're proud to serve customers across the globe.

Estimated Delivery Times Delivery typically takes 7–15 business days from the date of dispatch. Please note that actual delivery times may vary based on your location, local postal services, and factors beyond our control.

Shipping Costs Shipping rates are calculated at checkout based on your order and delivery location. Free shipping may be available on eligible orders and select destinations — any applicable free shipping offer will be reflected at checkout.

Order Tracking Once your order has been dispatched, you will receive a tracking number via email to monitor your shipment's progress.

Customs & Import Duties Depending on your country, your order may be subject to customs duties, taxes, or import fees upon arrival. These charges are determined by your local customs authority and are the sole responsibility of the customer. VitaNorth has no control over these fees and cannot predict their amount.

Shipping Delays While we strive to ensure timely delivery, please be aware that shipping timeframes are estimates and are not guaranteed. VitaNorth is not liable for delays caused by carrier issues, customs processing, weather events, or other circumstances outside of our control.

Lost or Missing Packages If your order has not arrived within the estimated delivery window, please contact us at [your email]. We will work with our fulfillment partners to investigate and find the best resolution for you.

Note VitaNorth partners with trusted third-party fulfillment providers to deliver your orders. While we carefully select our partners, please understand that once an order is dispatched, delivery is managed by these providers and their carrier networks.